Headscratchers Critical Thinking

Critical Thinking
For Problem Solving and Decision Making

Course #201

Duration:1 Day, At customers location

Using concepts from our model we created a simple framework for Critical Thinking

We contrast your everyday automatic thinking with Critical Thinking.

Decisions

Conclusions

Clarity

Critical Thinking

Stronger foundation for decisions

More time on getting clear and less time and rework needed for decisions

Clarity

Clarity

Conclusions

Decisions

Overview   

(Download the Workshop Brochure for more details)

This one day workshop provides attendees with an excellent foundation and set of tools and techniques for Critical Thinking in a variety of situations.  The participants practice these tools in exercise sessions using a real individual business issue.  Templates, called Thinksheets, are used as a guide for thinking, both in the class, and to aid future out of class use.  The course includes:


•    A 3 step Critical Thinking Process for solving problems and making decisions
•    "Thinksheet" guides for getting clear, reaching a conclusion and making a decision.
•    Customized examples and exercises from interviews with attendees prior to workshop
•    Critical Thinking Practice and Role Playing with real time issues of the attendees

During the class,  the attendees will be applying Critical Thinking to their own current business problem.  In this way, when they return to their desk, they already know how to proceed.

Conclusions

Decisions

Automatic Thinking

We train the attendees in the use of various techniques for Getting Clear, Reaching Conclusions and Making Decisions

Empty Bucket
Inspection
Need
Why?
So What?
Socratic Questioning
Listening to the Answer
Broader / Subordinate

Facts
Observations
Experiences
Beliefs
Assumptions

Need




Criteria



Mulitple curriculums for varied attendees

We also modify the curriculum for the mix of attendees:
   •   Executives and Business Leaders
   •   Teams (a Manager and team, or cross functional)
   •   Supervisors, Managers and Directors
   •   Individual Contributors
   •   Mixed class of multiple disciplines and responsibilities


Decisions

Focus
Everyone Aligned
Time and Money spent on the right problem
People working on the right problem or decision


Clarity

Thoughtful,
Defendable and Clear Conclusions

New ideas



Solid Conclusions

Successful Decisions
Less iterations and redo's
Alignment



Faster and Quality Decision Making

Weaker foundation for decisions

Less time on getting clear and more time and rework needed for decisions

Reach
Conclusions

Get Clear

This Results in ...

What's the benefit of Critical Thinking

Attendees learn Pragmatic Critical Thinking Techniques resulting in;
  •  Faster and higher quality decisions that are more likely to be the correct ones.
  •  Superior solutions to problems, goals, and strategies.
  •  Better understanding of the dynamics between different aspects of a business or project
  •  Innovative ideas and solution
  •  Higher productivity
  •  Being better equipped to tackle problems and make decisions on a daily basis.

Critical Thinking skills gained can be applied to:

  •  General problem solving and decision making
  •  New product ideas and creation
  •  Short and long term business strategies
  •  Improved development processes and quality
  •  Improved operational efficiency
  •  Crisis Management
  •  Revenue generation and cost reduction strategies
  •  Customer care improvement

Contact us for more information or to schedule a Workshop

Optional: 
Post course 1:1 mini coaching sessions available for followup and continued assistance

Topics Covered:

  

   •    Distinguishing “Automatic” Thinking from “Manual Thinking”

      •    Benefits of Critical Thinking

      •    Empty your bucket

•   

Clarity

- “Get Clear” on a problem to solve or decision to make, and the Clarity Thinksheet

- Inspecting the problem statement

-  The tools of Socratic Questioning; Why, So What

-  Need vs. Want

-  A Family of HeadScratchers

•   

Conclusions

- Create Solutions and the Conclusion Thinksheet

-  Applying Inductive & Deductive thinking.

-  How facts, observations, experiences, beliefs and assumptions affect your thinking

-  Why people come to different conclusions and what to do about it.

-  Using Critical Thinking to Influence and Persuade

•    

Decisions

- Taking action and the Decision Thinksheet

-  The Elements of Decision; Who, When and Criteria

-  Upsides and Downsides

•     Next Steps - Your plan to implement your learning (for yourself and your team)

What's unique about our workshop?

This isn't your ordinary "academic" day. It's not just "theory", but pragmatic, proven techniques for solving real world business problems, strategies and challenges.

Customized


We customize the workshop to your business, with real examples and exercises that come from interviews with would be attendees. The attendees learn critical thinking AND see it in action with their own day-to-day issues.

Open Enrollment Workshops

While we generally conduct our customized workshops at our clients location, we occasionally deliver a workshop open to individuals and managers who would like to attend by themselves, or with one or two peers.

Critical Thinking for Problem Solving and Decision Making
                                

Contact us
for the next scheduled workshop

Instructor / coach will be Mike Kallet, CEO of HeadScratchers and author of
"Think Smarter - Critical Thinking to Improve Problem-Solving and Decision-Making Skills"

#201:  Critical Thinking for Problem Solving and Decision Making 

This one-day workshop provides attendees with an excellent foundation and set of tools and techniques for Critical Thinking in a variety of situations.  The participants practice these tools in exercise sessions using a real individual business issue.  The templates, called Thinksheets, are used as a guide for thinking, both in the class, and to aid future out of class use.
                      Workshop Description                            Download Detailed Brochure

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